Publication Type
Conference Proceeding Article
Book Title/Conference/Journal
Proceedings of the 30th International Conference on Information Systems 2009, Phoenix, Arizona, December 15-18
Year
12-2009
Abstract
Research in Critical Success Factors (CSFs) of Enterprise Systems (ES) projects has identified numerous practitioner governance mechanisms for ensuring project success. However, such research has not developed a theory of why certain critical success factors encourage project success. Our research develops such theory on a case study where even though the levels of several critical success factors were weak, the project nevertheless succeeded. Specifically, the logistics ES project succeeded even though there was (1) only marginal top management support, (2) low key user commitment, and (3) change management, training and other critical aspects of user management and communication were not well done. Using a modified dialectical lens, we highlight that project team legitimacy appears to be the underlying CSF, and many heretofore identified CSFs are really manifestations of project team legitimacy.
Keywords
critical success factors, dialectics, ERP, project management
Disciplines
Management Information Systems | Management Sciences and Quantitative Methods
Subject(s)
Not Applicable
Publisher
Association for Information Systems
Version
publishedVersion
Language
eng
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
CHUA, Cecil Eng Huang and LIM, Wee Kiat.
The role of IS project critical success factors: A revelatory case. (2009). Proceedings of the 30th International Conference on Information Systems 2009, Phoenix, Arizona, December 15-18. 1.
Available at: https://ink.library.smu.edu.sg/cmp_research/10
Included in
Management Information Systems Commons, Management Sciences and Quantitative Methods Commons