Publication Type
Journal Article
Book Title/Conference/Journal
MIS Quarterly Executive
Year
3-2010
Abstract
As IT outsourcing continues to gather momentum and mature, the decision to change suppliers at the end of a contract, or even earlier, has become an inevitable reality for many. This article sheds light on the management challenges associated with transitioning from one outsourcing supplier to another. Based on the “painful” experience of a large public-sector organization that chose not to renew its contract with a supplier that had operated its online portal and call center for five years, we provide insights into what makes a client organization “transition-ready.” We then describe the actions an organization can take before, during, and at the end of an outsourcing arrangement to prepare for vendor switching. These actions will help client organizations to reap more of the benefits from leveraging the outsourcing market in the long run.
Disciplines
Management Sciences and Quantitative Methods | Technology and Innovation
Subject(s)
Not Applicable
ISSN/ISBN
1540-1960
Publisher
Indiana University
Version
publishedVersion
Language
eng
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
SIA, Siew Kien; LIM, Wee Kiat; and PERIASAMY, Kanapaty Pelly.
Switching IT outsourcing suppliers: Enhancing transition readiness. (2010). MIS Quarterly Executive. 9, (1), 23-33.
Available at: https://ink.library.smu.edu.sg/cmp_research/1