Publication Type

Journal Article

Version

publishedVersion

Publication Date

10-2022

Abstract

In recent years, many progressive U.S. cities have witnessed the rapid popularization of dockless small vehicles as a car-free travel alternative to meet the short distance travel demand. The research gap exists in revealing the social outcome of the massive influx of shared small vehicles on public space. To that end, this study analyzed 4,100 parking violation reports in Austin, Texas, crowdsourced from the Austin 311 non-emergency service request system. The results showed that sidewalk and other public space intrusions were the two most frequently reported violations. Additionally, it found that improperly parked vehicles in parks required the longest time to be cleaned. Among the three reporting methods included in this study, 91% were submitted through smartphone applications, compared to 5% by phone calls and 2% through the web interface. The response time of smartphone reports was significantly greater than that of phone call reports (17.4 hours vs. 2.5 hours). Finally, the GIS hotspot analysis showed that university campus and downtown were both violation clusters, yet campus violations were solved more quickly. This study proposed a shared responsibility framework of key players in shared micro-mobility management and suggested using crowdsourcing 311 system data to facilitate communications between stakeholders.

Discipline

Transportation | Urban Studies

Research Areas

Integrative Research Areas

Publication

Journal of Urban Affairs

Volume

44

Issue

9

First Page

1341

Last Page

1353

ISSN

0735-2166

Identifier

10.1080/07352166.2020.1798244

Publisher

Taylor and Francis Group

Additional URL

https://doi.org/10.1080/07352166.2020.1798244

Download

Share

COinS