Publication Type

News Article

Version

publishedVersion

Publication Date

1-2024

Abstract

The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that their transactions have proceeded as they should, and thay have not been short-changed.

Keywords

Digital interfaces, user experience, Ez-link, SimplyGo, Singapore

Discipline

Asian Studies | Graphics and Human Computer Interfaces | Technology and Innovation | Transportation

Research Areas

Integrative Research Areas

Publication

Straits Times

First Page

B3

Last Page

B3

ISSN

1692-9344

Publisher

Singapore Press holdings

Copyright Owner and License

Publisher

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