Publication Type
News Article
Version
publishedVersion
Publication Date
1-2024
Abstract
The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that their transactions have proceeded as they should, and thay have not been short-changed.
Keywords
Digital interfaces, user experience, Ez-link, SimplyGo, Singapore
Discipline
Asian Studies | Graphics and Human Computer Interfaces | Technology and Innovation | Transportation
Research Areas
Integrative Research Areas
Publication
Straits Times
First Page
B3
Last Page
B3
ISSN
1692-9344
Publisher
Singapore Press holdings
Citation
LIM, Sun Sun.
Trust: The feature that vending machines and ATMs share, but SimplyGo lacks. (2024). Straits Times. B3-B3.
Available at: https://ink.library.smu.edu.sg/cis_research/155
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Included in
Asian Studies Commons, Graphics and Human Computer Interfaces Commons, Technology and Innovation Commons, Transportation Commons