Publication Type

Magazine Article

Version

publishedVersion

Publication Date

5-2019

Abstract

Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), orchestrating these systems and capabilities into feedback loops, and deploying them with user-centric design to enhancing customer experience and operating efficiency.

Keywords

Artificial intelligence, machine learning, airports, transportation, Changi Airport, Singapore

Discipline

Business Analytics | Business Intelligence | Computer Sciences | Management Information Systems | Strategic Management Policy | Technology and Innovation | Transportation

Research Areas

Information Systems and Management

Publication

Asian Management Insights (Singapore Management University)

Volume

6

Issue

1

First Page

10

Last Page

19

ISSN

2315-4284

Publisher

Singapore Management University, Centre for Management Practice

City or Country

Singapore

Embargo Period

6-26-2019

Copyright Owner and License

Singapore Management University

Additional URL

https://cmp.smu.edu.sg/ami/article/20190522/ai-gets-real-singapores-changi-airport-part-1

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