AI and the future of work: What we know today

Author

Steven M. MILLER, Singapore Management UniversityFollow
Thomas H. DAVENPORT, Babson College

Publication Type

Magazine Article

Version

acceptedVersion

Publication Date

12-2021

Abstract

To contribute to a better understanding of the contemporary realities of AI workplace deployments, the authors recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. In this essay, we compare our findings on job and workplace impacts to those reported in the MIT Task Force on the Work of the Future report, as we consider that to be the most comprehensive recent study on this topic.

Keywords

Artificial intelligence, future of work, workplace automation, Asia, United States

Discipline

Artificial Intelligence and Robotics | Asian Studies | Work, Economy and Organizations

Research Areas

Information Systems and Management

Publication

Gradient

First Page

1

Last Page

13

Citation

MILLER, Steven M. and DAVENPORT, Thomas H.. AI and the future of work: What we know today. (2021). Gradient. 1-13.
Available at: https://ink.library.smu.edu.sg/sis_research/6657

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/