Publication Type

Conference Paper

Version

submittedVersion

Publication Date

11-2010

Abstract

In this paper, we study the decision making process involved in the five year lifecycle of a Bluetooth software product produced by a large, multi-national test and measurement firm. In this environment, customer change requests either have to be added as a standard feature in the product, or developed as a special customized version of the product. We first discuss the influential factors, such as evolving standards, market share, installed-base, and complexity, which collectively determined how the firm responded to product change requests. We then develop a predictive decision model to test the collective impact of these factors on determining whether to standardize or customize a customer’s change request. Finally, we develop and test a customization cost estimation model, for use by software product teams, which specifically accounts for factors unique to the customization stage of a product lifecycle.

Keywords

Software process, software engineering economics, complexity, product development, product life cycle, software evolution

Discipline

Software Engineering

Research Areas

Software Systems

Publication

Proceedings of the 18th ACM SIGSOFT Symposium on the Foundations of Software Engineering (FSE), November 7-11, 2010, Santa Fe, NM

First Page

107

Last Page

116

ISBN

9781605587912

Identifier

10.1145/1882291.1882309

Publisher

ACM

City or Country

Sante Fe, NM

Additional URL

http://dx.doi.org/10.1145/1882291.1882309

Download

Share

COinS