Management of Technology Deployed in Service Innovations

Publication Type

Conference Paper

Publication Date

7-2008

Abstract

Services form a major portion of the GDP of several nations, especially that of the first world nations. These nations also experience high cost of providing services of different kinds. This has resulted in the displacement of non-customer facing services to countries that can offer them at lower prices. Nations have to be concerned about sustaining their economies even as such off-shoring of services continue to grow. It is therefore important to understand how countries can create those service innovations that will help them retain the growth trajectory of their economies. We believe that the different types of service innovations need different approaches to the use of technologies. This paper review related work, introduce a new perspective on service innovation and identify how technologies can be managed to create optimal value from service innovations.

Discipline

Computer Sciences | Technology and Innovation

Research Areas

Information Systems and Management

Publication

Portland International Conference on Management of Engineering and Technology, PICMET 2008, Cape Town, South Africa, 27-31 July

First Page

2376

Last Page

2383

ISBN

9781890843182

Identifier

10.1109/PICMET.2008.4599862

Publisher

IEEE

City or Country

Cape Town, South Africa

Additional URL

http://dx.doi.org/10.1109/PICMET.2008.4599862

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