Publication Type
Conference Proceeding Article
Version
acceptedVersion
Publication Date
8-2013
Abstract
Many organizations use social media to enhance collaboration both internally among employees and externally with customers and partners. However, it is not sufficient to just create a presence in some key social environments such as Facebook or YouTube. In order to fully leverage the value of social media, organizations must integrate social media with their business processes, which means new solutions have to be developed that extend existing enterprise systems. In this paper, we present a prototype solution that demonstrates the integration of social media with the order processing process. The implemented solution brings together the embedded best practice processes within an ERP with unstructured data from the social media.
Discipline
Software Engineering
Research Areas
Software Systems
Publication
AMCIS 2013 PROCEEDINGS
First Page
11
City or Country
Chicago, USA
Citation
SHANKARARAMAN, Venky and LUM, Eng Kit.
Integration of Social Media Technologies with ERP:A Prototype Implementation. (2013). AMCIS 2013 PROCEEDINGS. 11.
Available at: https://ink.library.smu.edu.sg/sis_research/2043
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1290&context=amcis2013