Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
7-2013
Abstract
There were extensive researches on the topic of performance management in various organizations across multiple fields. Literature on performance measurements in logistics can be divided into specific measures and their application in the context or complete framework for performance measurements. In this paper, the focus of the discussion will be the formulation of the framework which handles performance measurements for package delivery service and how the metrics measure the performance and their application in the context of package delivery service.
Keywords
Analytics, SERVQUAL, Performance Management, Parcel, Logistics
Discipline
Computer Sciences | Management Information Systems
Publication
Proceedings of the World Congress on Engineering
Volume
3
ISBN
9789881925299
City or Country
London
Citation
CHOY, Junyu; MA, Nang Laik; and KOO, Ping Shung.
Performance Measurement Design for a Parcel Delivery Company. (2013). Proceedings of the World Congress on Engineering. 3,.
Available at: https://ink.library.smu.edu.sg/sis_research/2040
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
http://www.iaeng.org/publication/WCE2013/WCE2013_pp1565-1570.pdf