Publication Type

Conference Proceeding Article

Version

Postprint

Publication Date

7-2013

Abstract

There were extensive researches on the topic of performance management in various organizations across multiple fields. Literature on performance measurements in logistics can be divided into specific measures and their application in the context or complete framework for performance measurements. In this paper, the focus of the discussion will be the formulation of the framework which handles performance measurements for package delivery service and how the metrics measure the performance and their application in the context of package delivery service.

Keywords

Analytics, SERVQUAL, Performance Management, Parcel, Logistics

Discipline

Computer Sciences | Management Information Systems

Research Areas

Intelligent Systems and Decision Analytics

Publication

Proceedings of the World Congress on Engineering

Volume

3

ISBN

9789881925299

City or Country

London

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Additional URL

http://www.iaeng.org/publication/WCE2013/WCE2013_pp1565-1570.pdf

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