Conference Proceeding Article
There were extensive researches on the topic of performance management in various organizations across multiple fields. Literature on performance measurements in logistics can be divided into specific measures and their application in the context or complete framework for performance measurements. In this paper, the focus of the discussion will be the formulation of the framework which handles performance measurements for package delivery service and how the metrics measure the performance and their application in the context of package delivery service.
Analytics, SERVQUAL, Performance Management, Parcel, Logistics
Computer Sciences | Management Information Systems
Intelligent Systems and Decision Analytics
Proceedings of the World Congress on Engineering
City or Country
CHOY, Junyu; MA, Nang Laik; and KOO, Ping Shung.
Performance Measurement Design for a Parcel Delivery Company. (2013). Proceedings of the World Congress on Engineering. 3,. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/2040
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