Publication Type
Transcript
Version
publishedVersion
Publication Date
1-2019
Abstract
The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service experiences of patients and their support network. Drawing upon research from social psychology, we examine the types of threat that typically confront patients during health care service experiences, and their subsequent coping strategies. We call for enhanced focus on social science research for effective delivery of high-quality health care services.
Keywords
Coping, Health services, Patients, Support network, Threats
Discipline
Health and Medical Administration | Marketing
Research Areas
Marketing
Publication
British Journal of Medical Practitioners
Volume
12
Issue
2
First Page
1
Last Page
3
ISSN
1757-8515
Citation
CRISAFULLI, Benedetta; WASIL, Mohammad; SINGH, Jaywant; and BENOIT, Sabine.
Managing patient expectations through understanding health service experiences. (2019). British Journal of Medical Practitioners. 12, (2), 1-3.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/7598
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.
Additional URL
https://www.bjmp.org/content/managing-patient-expectations-through-understanding-health-service-experiences