This article investigates the configuration of cognition- and affect-based trust in managers' professional networks, examining how these two types of trust are associated with relational content and structure. Results indicate that cognition-based trust is positively associated with economic resource, task advice, and career guidance ties, whereas affect-based trust is positively associated with friendship and career guidance ties but negatively associated with economic resource ties. The extent of embeddedness in a network through positive ties increases affect-based trust, whereas that through negative ties decreases cognition-based trust. These findings illuminate how trust arises in networks and inform network research that invokes trust to explain managerial outcomes.
Trust Research, Business networks, Decision making, Emotions, Psychology and Cognition, Organnizational behavior, Interpersonal relations
Business | Organizational Behavior and Theory
Organisational Behaviour and Human Resources
Academy of Management Journal
Academy of Management
CHUA, Roy Y. J.; Ingram, Paul; and Morris, Michael W..
From the Head and the Heart: Locating Cognition- and Affect-Based Trust in Managers' Professional Networks. (2008). Academy of Management Journal. 51, (3), 463-452. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/3839