Publication Type
Journal Article
Version
submittedVersion
Publication Date
2006
Abstract
This paper examines trust and commitment and their antecedents and consequences within the context of Internet banking, based on data collected from a survey of 500 Singapore undergraduates. After the establishment of a conceptual model that links trust and commitment to the willingness to try Internet banking, the empirical findings show that higher levels of trust and commitment are significantly associated with a greater willingness to try Internet banking. The paper also investigates security, ethics, privacy, openness, the speed of response, quality of information, regulatory control, technology advancement, and reputation as determinants of trust. Of these, security, regulatory control, technology advancement, and reputation are found to be significant determinants. This study concludes with a discussion of the implications of these findings for Internet banks.
Keywords
Trust, Internet banking, commitment, willingness to try, banking industry, Singapore
Discipline
Finance and Financial Management | Technology and Innovation
Research Areas
Finance
Publication
International Journal of Business and Information
Volume
1
Issue
2
First Page
194
Last Page
208
ISSN
1728-8673
Citation
Fock, Siew Tong and Koh, Hian Chye.
Conceptualization of Trust, Commitment, and Understanding the Relationships Between Trust, Commitment, and Willingness to Try Internet Banking Services. (2006). International Journal of Business and Information. 1, (2), 194-208.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/3796
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://www.knowledgetaiwan.org/ojs/index.php/ijbi/article/view/81