Publication Type

Journal Article

Version

Postprint

Publication Date

3-2016

Abstract

In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are positively related to job satisfaction, whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship between surface acting and job satisfaction. Nonlinear effects are also observed for surface acting: the initial negative relationship of surface acting with job satisfaction is exacerbated at high levels of surface acting. Overall, this study enriches current research findings by incorporating the role of the occupational context, and provides insight into alternative evaluations of EL.

Keywords

surface acting, emotion, regulation, emotional labor, occupational emotional labor requirements, job satisfaction

Discipline

Human Resources Management | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Journal of Management

Volume

42

Issue

3

First Page

722

Last Page

741

ISSN

0149-2063

Identifier

10.1177/0149206313498900

Publisher

SAGE

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Additional URL

http://dx.doi.org/10.1177/0149206313498900

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