Publication Type
Journal Article
Version
acceptedVersion
Publication Date
3-2016
Abstract
In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are positively related to job satisfaction, whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship between surface acting and job satisfaction. Nonlinear effects are also observed for surface acting: the initial negative relationship of surface acting with job satisfaction is exacerbated at high levels of surface acting. Overall, this study enriches current research findings by incorporating the role of the occupational context, and provides insight into alternative evaluations of EL.
Keywords
surface acting, emotion, regulation, emotional labor, occupational emotional labor requirements, job satisfaction
Discipline
Human Resources Management | Organizational Behavior and Theory
Research Areas
Organisational Behaviour and Human Resources
Publication
Journal of Management
Volume
42
Issue
3
First Page
722
Last Page
741
ISSN
0149-2063
Identifier
10.1177/0149206313498900
Publisher
SAGE
Citation
BHAVE, Devasheesh P. and GLOMB, Theresa M..
The Role of Occupational Emotional Labor Requirements on the Surface Acting-Job Satisfaction Relationship. (2016). Journal of Management. 42, (3), 722-741.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/3641
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1177/0149206313498900