Publication Type
Journal Article
Version
publishedVersion
Publication Date
3-2005
Abstract
We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.
Discipline
Management Information Systems
Research Areas
Organisational Behaviour and Human Resources
Publication
MIS Quarterly
Volume
29
Issue
1
First Page
9
Last Page
33
ISSN
0276-7783
Identifier
10.2307/25148666
Publisher
University of Minnesota
Citation
Garud, Raghu and Kumaraswamy, Arun.
Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies. (2005). MIS Quarterly. 29, (1), 9-33.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/2548
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.2307/25148666