Publication Type
Journal Article
Version
acceptedVersion
Publication Date
5-2000
Abstract
Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity.
Keywords
Trust, performance, restaurant industry, sales, profit, turnover, leadership
Discipline
Business | Leadership Studies | Organizational Behavior and Theory
Research Areas
Organisational Behaviour and Human Resources
Publication
Strategic Management Journal
Volume
21
Issue
5
First Page
563
Last Page
576
ISSN
0143-2095
Identifier
10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
Publisher
Wiley
Citation
Davis, James H.; Schoorman, F. David; Mayer, Roger C.; and TAN, Hwee Hoon.
The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage. (2000). Strategic Management Journal. 21, (5), 563-576.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/2508
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0