Publication Type

Journal Article

Version

publishedVersion

Publication Date

1997

Discipline

Business

Research Areas

Organisational Behaviour and Human Resources

Publication

Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour

Volume

10

First Page

104

Last Page

115

ISSN

0899-8620

Additional URL

http://lilt.ilstu.edu/staylor/csdcb/previous_issues.shtml

Included in

Business Commons

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