Publication Type
Journal Article
Version
publishedVersion
Publication Date
12-2020
Abstract
The Financial Industry Disputes Resolution Centre (“FIDReC”) was established in August 2005 with the purpose of providing a low-cost avenue for consumers to resolve their disputes with financial institutions. This article seeks to outline the role of FIDReC and its processes and, at the same time, seeks to define the house style of mediation that has served FIDReC well over the years. This article also highlights some of the different techniques adopted by FIDReC mediators in the course of facilitating the mediation.
Keywords
mediation, consumer financial disputes, financial ombudsman
Discipline
Asian Studies | Dispute Resolution and Arbitration
Research Areas
Dispute Resolution
Publication
Asian Journal on Mediation
Volume
[2020]
First Page
17
Last Page
33
ISSN
1793-2173
Publisher
Singapore Mediation Centre
Embargo Period
7-15-2021
Citation
CHUA, Eunice and WEE, Beverly.
Mediating consumer financial disputes: Financial Industry Disputes Resolution Centre's unique house style. (2020). Asian Journal on Mediation. [2020], 17-33.
Available at: https://ink.library.smu.edu.sg/sol_research/3277
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.