Publication Type
Presentation
Version
acceptedVersion
Publication Date
3-2021
Abstract
Wish to impart basic e-resources troubleshooting skills to your front desk staff to achieve greater customer satisfaction by resolving the issues straightaway? The presenter will share their tips and tricks, and how you could implement a 2-tier escalation framework to differentiate the straightforward issues and those that requires deeper expertise.
Keywords
Electronic resources, troubleshooting, user enquiries, academic libraries
Discipline
Library and Information Science
Publication
Electronic Resources and Libraries Annual Conference 16th ER&L 2021, Virtual, March 8-11
First Page
1
Last Page
24
Embargo Period
3-31-2021
Citation
OOI, Kooi Cheng and YEO, Dino.
Have you cleared your cache and cookies today? Troubleshooting tips and tricks. (2021). Electronic Resources and Libraries Annual Conference 16th ER&L 2021, Virtual, March 8-11. 1-24.
Available at: https://ink.library.smu.edu.sg/library_research/171
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.