A chicken rice chain owner, airline CEO and church pastor have been in the news recently, apologising for their own or their organisations' mistakes. How do you say sorry like you really mean it?
Singapore Press holdings
CHAN, David, "Say you're sorry: How to suss out an insincere apology" (2017). Research Collection School of Social Sciences. Paper 2145.
Available at: http://ink.library.smu.edu.sg/soss_research/2145
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