In an invited commentary article, SMU Behavioural Sciences Institute Director Professor David Chan discussed issues of public expectations. He explained the power of unmet expectations and two popular myths about public expectations. He then suggested several attitudes and approaches that help prevent or mitigate negative public reactions. Professor Chan concluded that both people and Government should and can improve the ways they calibrate, frame and manage public expectations.
Singapore Press holdings
CHAN, David, "Moving Forward with Great Expectations" (2014). Research Collection School of Social Sciences. Paper 1940.
Available at: http://ink.library.smu.edu.sg/soss_research/1940