Publication Type

News Article

Publication Date

2-2014

Abstract

In an invited commentary article, SMU Behavioural Sciences Institute Director Professor David Chan discussed issues of public expectations. He explained the power of unmet expectations and two popular myths about public expectations. He then suggested several attitudes and approaches that help prevent or mitigate negative public reactions. Professor Chan concluded that both people and Government should and can improve the ways they calibrate, frame and manage public expectations.

Discipline

Public Policy

Research Areas

Psychology

Publication

Straits Times

ISSN

1692-9344

Publisher

Singapore Press holdings

Included in

Public Policy Commons

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