Title

Personal and Workgroup Incivility: Impact on work and Health Outcomes

Publication Type

Journal Article

Publication Date

1-2008

Abstract

This article develops a theoretical model of the impact of workplace incivility on employees' occupational and psychological well-being. In Study 1, the authors tested the model on 1,158 employees, finding that satisfaction with work and supervisors, as well as mental health, partially mediated effects of personal incivility on turnover intentions and physical health; this process did not vary by gender. Study 2 cross-validated and extended these results on an independent sample of 271 employees, showing negative effects of workgroup incivility that emerged over and above the impact of personal incivility. In both studies, all results held while controlling for general job stress. Implications for organizational science and practice are discussed.

Keywords

employee turnover, performance, gender, race, double jeopardy, occupational well-being, psychological well-being

Discipline

Industrial and Organizational Psychology

Research Areas

Psychology

Publication

Journal of Applied Psychology

Volume

93

Issue

1

First Page

95

Last Page

107

ISSN

0021-9010

Identifier

10.1037/0021-9010.93.1.95

Publisher

American Psychological Association

Additional URL

http://dx.doi.org/10.1037/0021-9010.93.1.95

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