Publication Type

News Article

Publication Date

9-2016

Abstract

The Ministry of Communications and Information(MCI) proposed the introduction of an alternative dispute resolution schemeto assist telecos and consumers in resolving their disputes. The mediationprocess is likely to be used. In response to this suggestion, Straits Times’ Tech Editor MsIrene Tham questioned whether mediation goes far enough to settle telcodisputes. This op-ed discusses the basic principles involved in the mediation process, as well as when mediation is appropriate and conversely when it is not. Recommendations are made on how to decide on the appropriate mode of dispute resolution for a particular dispute.

Keywords

telco, telecommunication, mediation, arbitration, Singapore Mediation Centre, Singapore International Arbitration Centre, Frank Sander, alternative dispute resolution

Discipline

Asian Studies | Dispute Resolution and Arbitration

Research Areas

Dispute Resolution

Publication

Straits Times

First Page

A20

Last Page

A20

ISSN

1692-9344

Publisher

Singapore Press holdings

Copyright Owner and License

Singapore Press Holdings

Additional URL

http://www.straitstimes.com/opinion/when-to-turn-to-mediation-in-telco-disputes

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