The Role of IT in Crisis Response: Lessons from the SARS and Asian Tsunami Disasters

Publication Type

Journal Article

Publication Date

7-2009

Abstract

Research on crisis management recognizes the important role of information although few studies of crisis response deal explicitly with information systems. In this paper, we present a case study of Singapore's response to the SARS and Asian Tsunami disasters. Using the resource-based view of the firm as our theoretical lens, we examine three research questions: what IS resources are needed in crisis response, how are these IS resources bundled with other non-IS resources, and how are they effectively coordinated? Our analysis of the case suggests that existing assets such as information technology infrastructure, leadership, and collaborative networks and existing capabilities such as the ability to build and apply IT, the ability to recognize signals and the ability to see the big picture are critical during crisis response. The actions taken using these assets and capabilities include informing resolutely, gaining stakeholder commitment and agile mobilizing of people and IT. Our analysis further suggests that coordination mechanisms, namely the crisis response organizational, informational, and IT structures, are important facilitators of the response actions. The resulting framework of resource deployment during crisis response extends the resource based view of the firm into a cooperative setting, aiming to understand the nature of IS resource value in a cooperative context, and considers not just the resources per se, but the means of coordination the resources.

Discipline

Accounting | Management Information Systems | Technology and Innovation

Research Areas

Corporate Governance, Auditing and Risk Management

Publication

Journal of Strategic Information Systems

Volume

18

Issue

2

First Page

80

Last Page

99

ISSN

0963-8687

Identifier

10.1016/j.jsis.2009.05.001

Publisher

Elsevier

Link to Full Text

Share

COinS