Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project
This paper presents a commitment transformation framework for analysing the change in actors’ commitment during the transition from escalation to de-escalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how stakeholders may bias facts in the direction of previously accepted beliefs and thus prevent an organization from de-escalating. Here, we adopt Lewin's change theory to examine the commitment transformation during the transition from escalation to de-escalation of an e-government project in a local council in the United Kingdom. By conceiving actors’ commitment transformation as an ‘unfreezing–changing–refreezing’ process, researchers may develop a deeper understanding of how actors may give up previous failing course of action and accept an alternative course of action. Practitioners can also utilize the framework in post-mortem analyses of projects which have faced escalation to devise useful de-escalation strategies for future project development. 1 [ABSTRACT FROM AUTHOR]
escalation of commitment, de-escalation of commitment, e-government project, Lewin's change theory
Accounting | Management Information Systems | Public Administration | Technology and Innovation
Accounting Information System
Information Systems Journal
PAN, Gary; PAN, Shan Ling; NEWMAN, Michael; and FLYNN, Donal.
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project. (2006). Information Systems Journal. 16, (1), 3-21. Research Collection School Of Accountancy.
Available at: http://ink.library.smu.edu.sg/soa_research/692