Firm productivity is one of the major drivers of firm's growth. Information Technology (IT) has the potential to be a key enabler of firm productivity. IS researchers have suggested strong association between investments in IT and firm productivity. Yet, uncertainty and concern about the actual impact of IT on firm productivity remain. This calls for an urgent need for research on how firms can leverage IT for productivity gains. Through a case study, this research aims to answer the above question by developing a process model that explicates the roles of firm capabilities in driving IT-enabled productivity.
Information technology investment, Firm productivity, Resource based view, Dynamic capabilities, Case study
Accounting | Management Information Systems | Technology and Innovation
Financial Performance Analysis; Accounting Information System
Information and Management
PAN, Gary; PAN, Shan Ling; and LIM, Chu Yeong.
Examining how Firms Leverage IT to Achieve Firm Productivity: RBV and Dynamic Capabilities Perspectives. (2015). Information and Management. 52, (4), 401-412. Research Collection School Of Accountancy.
Available at: http://ink.library.smu.edu.sg/soa_research/1371
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