Title

Electric Elves: What Went Wrong and Why

Publication Type

Magazine Article

Publication Date

6-2008

Abstract

Software personal assistants continue to be a topic of significant research interest. This article outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual office environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. In addition to outlining some of the key lessons learned we outline our continued research to address some of the concerns raised.

Discipline

Artificial Intelligence and Robotics | Business | Operations Research, Systems Engineering and Industrial Engineering

Research Areas

Intelligent Systems and Decision Analytics

Publication

AI Magazine

Volume

29

Issue

2

First Page

23

Last Page

31

ISSN

0738-4602

Identifier

10.1609/aimag.v29i2.2123

Publisher

American Association for Artificial Intelligence

Additional URL

http://dx.doi.org/10.1609/aimag.v29i2.2123