Electric Elves: What Went Wrong and Why
Software personal assistants continue to be a topic of signiﬁcant research interest. This article outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an ofﬁce environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual ofﬁce environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in ofﬁce environments. In addition to outlining some of the key lessons learned we outline our continued research to address some of the concerns raised.
Artificial Intelligence and Robotics | Business | Operations Research, Systems Engineering and Industrial Engineering
Intelligent Systems and Decision Analytics
American Association for Artificial Intelligence
TAMBE, Milind; Bowring, Emma; Pearce, Jonathan; VARAKANTHAM, Pradeep Reddy; Pynadath, David; and Scerri, Paul.
Electric Elves: What Went Wrong and Why. (2008). AI Magazine. 29, (2), 23-31. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/997