Title

A Field-Based Study of Trouble-Shooting in Computer-Controlled Manufacturing Systems

Publication Type

Journal Article

Publication Date

1989

Abstract

Methods are described for collecting and analyzing data derived from the observation of troubleshooting in computer-controlled manufacturing systems. The data were collected by direct observation of troubleshooting episodes and by obtaining retrospective reports from the subjects immediately following the episodes. To analyze the data, the following attributes of each activity within each episode were characterized: the information source consulted, the beliefs held, the action performed, and the reasons given. Initial findings concerning information acquisitions, information utilization, and sources of difficulty in troubleshooting are presented. The authors found that troubleshooters consult a multiplicity of information sources, of which the displays to process control computers is but one of many sources referred to frequently

Discipline

Computer Sciences | Management Information Systems

Research Areas

Information Systems and Management

Publication

IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans

Volume

19

Issue

2

First Page

206

Last Page

219

ISSN

1083-4427

Identifier

10.1109/21.31027

Publisher

IEEE

Additional URL

http://dx.doi.org/10.1109/21.31027