Publication Type

Conference Proceeding Article

Publication Date

4-2000

Abstract

Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail tasks, although users' electronic annotation and archiving behaviors were different from our initialpredictions. Our results argue for the utility of a combination of annotation based indexing and automatically derived information, as a general technique for accessing speech archives.

Keywords

Voicemail, annotation, speech access, note-taking, asynchronous communication, "speech as data", empirical evaluation

Discipline

Software Engineering

Research Areas

Software and Cyber-Physical Systems

Publication

CHI 2000: The future is here, human factors in computing systems: Proceedings of the SIGCHI conference on Human Factors in Computing Systems: The Hague, Netherlands, April 1-5, 2000

First Page

89

Last Page

96

ISBN

9780201485639

Identifier

10.1145/332040.332411

Publisher

ACM

City or Country

New York

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Additional URL

http://doi.org/10.1145/332040.332411

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