Publication Type

Journal Article

Version

Publisher’s Version

Publication Date

6-2008

Abstract

In this paper we develop a learning-mediated model of offshore software project productivity and quality to examine whether widely adopted structured software processes are effective in mitigating the negative effects of work dispersion in offshore software development. We explicate how the key process areas of the capability maturity model (CMM) can be utilized as a platform to launch learning routines in offshore software development and thereby explain why some offshore software development process improvement initiatives are more effective than others. We validate our learning-mediated model of offshore software project performance by utilizing data collected from 42 offshore software projects of a large firm that operates at the CMM level-5 process maturity. Our results indicate that investments in structured processes mitigate the negative effects of work dispersion in offshore software development. We also find that the effect of software process improvement initiatives is mediated through investments in process-based learning activities. These results imply that investments in structured processes and the corresponding process-based learning activities can be an economically viable way to counter the challenges of work dispersion and improve offshore project performance. We discuss the implication of these results for the adoption of normative process models by offshore software firms.

Keywords

Offshore software development, capability maturity model, software project performance, software engineering, software productivity, software quality, distributed teams, global service disaggregation

Discipline

Computer Sciences | Management Information Systems

Research Areas

Information Systems and Management

Publication

MIS Quarterly

Volume

32

Issue

2

First Page

437

Last Page

458

ISSN

0276-7783

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Additional URL

misq.org/work-dispersion-process-based-learning-and-offshore-software-development-performance.html

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