Conference Proceeding Article
This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.
Consumer reviews, star rating, text sentiment, Yelp
Databases and Information Systems
Data Management and Analytics
ISAAC 2015: International Symposium on Advanced and Applied Convergence: November 12-15, Seoul: Proceedings
Institute of Internet, Broadcasting and Communication
City or Country
PRITHIVIRAJAN, Maruthi; LAI, Vivien; and SHIM, Kyong Jin.
Analysis of Aspects and Star Ratings in Consumer Reviews. (2015). ISAAC 2015: International Symposium on Advanced and Applied Convergence: November 12-15, Seoul: Proceedings. 32-38. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/3151
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