Publication Type

Conference Paper

Publication Date

11-2015

Abstract

This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.

Keywords

Consumer reviews, star rating, text sentiment, Yelp

Discipline

Databases and Information Systems

Research Areas

Data Management and Analytics

Publication

International Symposium on Advanced and Applied Convergence (ISAAC 2015)

City or Country

International Symposium on Advanced and Applied Convergence (ISAAC 2015)

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