Publication Type

Conference Proceeding Article

Publication Date

11-2015

Abstract

This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.

Keywords

Consumer reviews, star rating, text sentiment, Yelp

Discipline

Databases and Information Systems

Research Areas

Data Management and Analytics

Publication

ISAAC 2015: International Symposium on Advanced and Applied Convergence: November 12-15, Seoul: Proceedings

First Page

32

Last Page

38

Publisher

Institute of Internet, Broadcasting and Communication

City or Country

Seoul

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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