Title

Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp

Publication Type

Conference Proceeding Article

Publication Date

10-2015

Abstract

This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.

Keywords

Yelp, consumer reviews, sentiment, star rating

Discipline

Databases and Information Systems

Research Areas

Data Management and Analytics

Publication

2015 IEEE International Conference on Big Data (Big Data)

First Page

2954

Last Page

2956

Identifier

10.1109/BigData.2015.7364134

Publisher

IEEE

City or Country

IEEE International Conference on Big Data (IEEE BigData 2015)

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