Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp
Conference Proceeding Article
This paper presents an analysis of star ratings in consumer reviews in Yelp, an online social platform for sharing consumer reviews about local businesses. In particular, we analyze consumer reviews about food businesses. We analyze how well or poorly the star ratings (on a scale of one star to five stars) associated with these reviews tally with the sentiment derived from the textual portion of the consumer review.
Yelp, consumer reviews, sentiment, star rating
Databases and Information Systems
Data Management and Analytics
2015 IEEE International Conference on Big Data (Big Data)
City or Country
IEEE International Conference on Big Data (IEEE BigData 2015)
Prithivirajan, M; Lai, V; SHIM, Kyong Jin; and Koo, P.S.
Analysis of Star Ratings in Consumer Reviews: A Case Study of Yelp. (2015). 2015 IEEE International Conference on Big Data (Big Data). 2954-2956. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/3148