Title

System Design, Process Performance and Economic Outcomes: An Empirical Study of Letter of Credit Systems Integration in International Banking.

Publication Type

Journal Article

Publication Date

1-2006

Abstract

Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems.

Keywords

Business process, Business value, Economic performance, Financial services, International banking, IT value, Process performance, Technology management, Trade services

Discipline

Numerical Analysis and Scientific Computing

Research Areas

Data Management and Analytics

Publication

Journal of Management Information Systems

Volume

23

Issue

2

First Page

67

Last Page

92

ISSN

0742-1222

Identifier

10.2753/MIS0742-1222230204

Publisher

Taylor & Francis (Routledge): SSH Titles

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