Enterprise Systems Enabling Smart Commerce
Conference Proceeding Article
Smart commerce is an evolution of ecommerce that aims at providing an enhanced and holistic customer experience by tying together cloud, social media, analytics, and back-end enterprise systems. With the emergence of service-oriented architectures (SOA), enterprise systems functionality has become available as enterprise services that can be provided on-demand via the Internet. Mobile access to enterprise systems via smart phones and tablets has created new opportunities for enhancing customer value. In order to fully leverage these developments, organizations must develop new solutions that extend existing enterprise systems by integration of enterprise systems with mobile devices and other applications. In this paper, we present a prototype smart commerce solution that demonstrates the use of a composite application that integrates the order process in SAP ERP with mobile device, cloud, social media and analytics.
E-Commerce | Software Engineering
Software and Cyber-Physical Systems
16th IEEE Conference on Business Informatics: Proceedings: 14-17 July 2014, Geneva
IEEE Computer Society
City or Country
Los Alamitos, CA
SHANKARARAMAN, Venky and LUM, Eng Kit.
Enterprise Systems Enabling Smart Commerce. (2014). 16th IEEE Conference on Business Informatics: Proceedings: 14-17 July 2014, Geneva. 50-53. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/2611