Conference Proceeding Article
Feedback from software users constitutes a vital part in the evolution of software projects. By filing issue reports, users help identify and fix bugs, document software code, and enhance the software via feature requests. Many studies have explored issue reports, proposed approaches to enable the submission of higher-quality reports, and presented techniques to sort, categorize and leverage issues for software engineering needs. Who, however, cares about filing issues? What kind of issues are reported in issue trackers? What kind of correlation exist between issue reporting and the success of software projects? In this study, we address the need for answering such questions by performing an empirical study on a hundred thousands of open source projects. After filtering relevant trackers, the study used about 20,000 projects. We investigate and answer various research questions on the popularity and impact of issue trackers.
public domain software, Software performance evaluation
Software and Cyber-Physical Systems
2013 IEEE 24th International Symposium on Software Reliability Engineering (ISSRE): 4-7 November 2013, Pasadena: Proceedings
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BISSYANDE, Tegawende F.; LO, David; JIANG, Lingxiao; REVEILLERE, Laurent; KLEIN, Jacques; and LE TRAON, Yves.
Got issues? Who cares about it? A large scale investigation of issue trackers from GitHub. (2013). 2013 IEEE 24th International Symposium on Software Reliability Engineering (ISSRE): 4-7 November 2013, Pasadena: Proceedings. 188-197. Research Collection School Of Information Systems.
Available at: http://ink.library.smu.edu.sg/sis_research/2087
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