But at UPS, the management starts off every meeting by reciting one of the policies in the company’s policy handbook that contains guidelines on how to handle employees, stakeholders and customers. Mary Yeo, vice president of supply chain operations at UPS South District, said at a talk presented at Singapore Management University (SMU): “This is a reminder to all of us working at UPS that we cannot overlook any important matters happening in our environment by simply forgetting the good culture at UPS.”
leadership, employee relations, UPS
Human Resources Management | Leadership Studies | Organization Development
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Personnel management; Work ethic; Corporate culture, Leadership
Singapore Management University.
The UPS Approach to Employee Relations. (2013). Perspectives@SMU.
Available at: http://ink.library.smu.edu.sg/pers/5