The present study investigated whether employees are merely interested in hearing good news about themselves, as predicted by self-enhancement theory, or are more interested in feedback that confirms their self-concept, as predicted by self-verification theory. We examined in a field study whether self-view certainty serves as a moderator and strengthens the effect of congruence between individuals' self-views and the performance feedback they receive about these self-views on feedback reactions. Polynomial regression results revealed that people mainly reacted favourably to positive feedback. Prior self-views did not play a key role in explaining feedback reactions. As feedback scores were the main determinant of feedback reactions, it seems that feedback reactions are dominated by self-enhancement strivings and that self-verification strivings are less prominent. Little support was found for the moderating role of self-view certainty.
Human Resources Management | Organizational Behavior and Theory
Organisational Behaviour and Human Resources
Journal of Occupational and Organizational Psychology
Wiley: 12 months
ANSEEL, Frederik and LIEVENS, Filip.
Certainty as a moderator of feedback reactions? A test of the strength of the self-verification motive. (2006). Journal of Occupational and Organizational Psychology. 79, 533-551. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/5639
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