Title

When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations

Publication Type

Journal Article

Publication Date

7-2015

Abstract

The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, organization) as well as the outcome of interest (e.g., group harmony vs. job satisfaction). In this article, we draw from the diverse literatures examining the impact of voice to integrate the theoretical frameworks and empirical results for voice outcomes across organizational levels. To do so, we start with a discussion of the definition and development of voice as a construct, beginning with Hirschman's seminal work on voice/exit/loyalty. We then review the theoretical frameworks within each level that explain the effect of voice on outcomes, highlight the role of mediating or moderating mechanisms, and discuss directions for future research. Finally, we emphasize emerging trends in the study of voice and suggest areas in which the various literatures may benefit from borrowing across fields and levels of interest to produce a more comprehensive, theoretically grounded, and cohesive body of work.

Keywords

employee voice, justice, fairness, feedback

Discipline

Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Journal of Management

Volume

41

Issue

5

First Page

1530

Last Page

1554

ISSN

0149-2063

Identifier

10.1177/0149206314558302

Publisher

SAGE

Additional URL

http://dx.doi.org/10.1177/0149206314558302