Prior research reports of a weak commitment-performance relationship can be attributed to inconsistency in conceptualization and measurement of the constructs. In this study, we differentially relate attitudinal commitment to internal (organization and supervisor) and external (customer) foci to objective measures of job performance. Results suggest that both internal foci are related to organizationally rewarded job performance and that the external focus influences job performance relevant to and rewarded by customers. Implications of these findings are discussed.
Organizational commitment, Job performance, Performance management
Business | Human Resources Management | Organizational Behavior and Theory
Strategy and Organisation
Academy of Management Journal
Academy of Management
SIDERS, Mark A.; GEORGE, Gerard; and DHARWADKAR, Ravi.
The Relationship of Internal and External Commitment Foci to Objective Job Performance Measures. (2001). Academy of Management Journal. 44, (3), 570-579. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/4616
Copyright Owner and License
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.