Business School Strategy and the Metrics for Success
Purpose – The paper aims to present a framework for a systems perspective for business schools to formulate strategy, assess performance and adapt to change resulting from performance, environmental and learning feedbacks. Design/methodology/approach – The paper focuses on the balanced scorecard as a means of measuring performance and modifying business school strategies over time. Findings – The paper provides a range of metrics for business schools from financial lenses to innovation and learning lenses, and adapts the scorecard framework to strategic processes from business planning to feedback and learning. Originality/value – The paper links strategy formulation to key performance indicators and strategic change for business schools.
Knowledge management, Balanced scorecard, Learning organizations, Strategic change, Business schools
Business | Higher Education
Strategy and Organisation
Journal of Management Development
Business School Strategy and the Metrics for Success. (2007). Journal of Management Development. 26, (1), 33-42. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/3907