This paper studies leaders’ emotion capacity as a strategic response to unexpected radical changes, forced by a social and natural crisis. We propose that empathy is a critical strategic management tool enhancing management effectiveness. We also provide insights of the dynamics between decision making process and emotion management.
crisis, emotional capacity, strategic management, emotion management
Asian Studies | Leadership Studies | Strategic Management Policy
Organisational Behaviour and Human Resources
Proceedings of the Administrative Sciences Association of Canada, May 22-25, 1995, Regina, Saskatchewan
Administrative Sciences Association of Canada
City or Country
London, ON, Canada
Hafsi, Taieb, Liang Xu, Lin Wenjing, Yu Kangxiong and Yan Li. 2010. "Emotion Management in Radical Change: A Preliminary Study of Earthquake Power Restoration." In Proceedings of the Annual Conference of the Administrative Sciences Association of Canada, May 22-25, Regina, Saskatchewan. London, Ont.: The Association.