Publication Type

Journal Article

Publication Date

2006

Abstract

This paper examines trust and commitment and their antecedents and consequences within the context of Internet banking, based on data collected from a survey of 500 Singapore undergraduates. After the establishment of a conceptual model that links trust and commitment to the willingness to try Internet banking, the empirical findings show that higher levels of trust and commitment are significantly associated with a greater willingness to try Internet banking. The paper also investigates security, ethics, privacy, openness, the speed of response, quality of information, regulatory control, technology advancement, and reputation as determinants of trust. Of these, security, regulatory control, technology advancement, and reputation are found to be significant determinants. This study concludes with a discussion of the implications of these findings for Internet banks.

Keywords

Trust, Internet banking, commitment, willingness to try, banking industry, Singapore

Discipline

Finance and Financial Management | Technology and Innovation

Research Areas

Finance

Publication

International Journal of Business and Information

Volume

1

Issue

2

First Page

194

Last Page

208

ISSN

1728-8673

Additional URL

http://www.knowledgetaiwan.org/ojs/index.php/ijbi/article/view/81

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