Title

Emotional Labor Demands, Wages and Gender: A Within-Person, Between-Jobs Study

Publication Type

Journal Article

Version

Postprint

Publication Date

9-2009

Abstract

Although research suggests the important role of gender in emotional labour, its effect on the relationship between emotional labour demands and wages has not been examined explicitly. The current study investigates this relationship by testing hypotheses derived from theories of vocational choice and labour market supply and demand. Hypotheses are tested using a unique within-person, between-jobs longitudinal dataset with information on two jobs for each worker in a national sample of U.S. workers (N=5,488). After controlling for relevant variables related to wages, results suggest men incur wage penalties of approximately 6% when moving to occupations with higher emotional labour demands. Women do not experience statistically significant wage effects from moving to an occupation with higher emotional labour demands. These findings are discussed and interpreted based on the theoretical frameworks.

Keywords

emotional labor, female workers, occupational changes

Discipline

Industrial and Organizational Psychology | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Journal of Occupational and Organizational Psychology

Volume

82

Issue

3

First Page

683

Last Page

707

ISSN

2044-8325

Identifier

10.1348/096317908X360684

Publisher

Wiley