Title

Antecedents of trust across foci: A comparative study of Turkey and China

Publication Type

Journal Article

Publication Date

2010

Abstract

Instead of importing Western models of interpersonal trust, we adopted a qualitative approach to understand trust relationships from indigenous cultures' perspectives. We examined trust relationships directed at different foci in the organization (supervisor, peer, and subordinate) in two different countries, Turkey and China. Semi-structured interviews were conducted with 30 Turkish and 30 Chinese employees working for a variety of large-scale organizations located in Istanbul, Turkey and Shenzhen, China. We report the content analysis of trust-building critical incidents narrated by the respondents. While the general antecedents of Ability, Benevolence, and Integrity were found to exist in both countries, Benevolence, with its culture-specific manifestations, played a very important role in trust-building across multiple foci in both countries. We also found that trust relationships in these two contexts tended to go beyond the professional domain, and to involve sharing of personal time, information, and space. Drawing on this evidence, we propose a trust-building process that is more affective in nature and which straddles both work and non-work domains.

Keywords

China, cross-cultural, culture, trust, Turkey

Discipline

Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Management and Organization Review

Volume

7

Issue

2

First Page

279

Last Page

302

ISSN

1740-8784

Identifier

10.1111/j.1740-8784.2010.00186.x

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