Title

Situational and Dispositional Predictors of Displays of Positive Emotions

Publication Type

Journal Article

Publication Date

12-2003

Abstract

The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion.

Keywords

Positive emotions, extraversion, personality factors, situational factors, customer demand

Discipline

Human Resources Management | Industrial and Organizational Psychology | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Journal of Organizational Behavior

Volume

24

Issue

8

First Page

961

Last Page

978

ISSN

0894-3796

Identifier

10.1002/job.231

Publisher

Wiley

Additional URL

http://dx.doi.org/10.1002/job.231