Situational and Dispositional Predictors of Displays of Positive Emotions
The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion.
Positive emotions, extraversion, personality factors, situational factors, customer demand
Human Resources Management | Industrial and Organizational Psychology | Organizational Behavior and Theory
Organisational Behaviour and Human Resources
Journal of Organizational Behavior
TAN, Hwee Hoon; FOO, Maw Der; CHONG, Chee-Leong; and NG, Renee.
Situational and Dispositional Predictors of Displays of Positive Emotions. (2003). Journal of Organizational Behavior. 24, (8), 961-978. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/2773