Title

Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies

Publication Type

Journal Article

Publication Date

5-2010

Abstract

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

Discipline

Management Information Systems

Research Areas

Organisational Behaviour and Human Resources

Publication

MIS Quarterly

Volume

29

Issue

1

First Page

9

Last Page

33

ISSN

0276-7783

Identifier

http://www.jstor.org/stable/25148666

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