The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage
Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity.
Organisational Behaviour and Human Resources
Strategic Management Journal
Davis, J. H.; Schoorman, F. D.; Mayer, R. C.; and TAN, Hwee Hoon.
The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage. (2000). Strategic Management Journal. 21, (5), 563-576. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/2508
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