Title

The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage

Publication Type

Journal Article

Publication Date

2000

Abstract

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity.

Discipline

Business

Research Areas

Organisational Behaviour and Human Resources

Publication

Strategic Management Journal

Volume

21

Issue

5

First Page

563

Last Page

576

ISSN

0143-2095

Identifier

10.1002/smj.282

Publisher

Wiley

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