This study demonstrates how the subordinate’s defensiveness predicts perception of managerial behaviors, which in turn leads to trust in supervisors. From a social information processing perspective, defensiveness, the affective reaction to uncertainty and vulnerability, serves as the frame subordinates use to decode and evaluate managerial behaviors. Trust in supervisors is anchored in this perception. A two-group analysis in Structural Equation Modeling (SEM) is used to test this model by a Chinese and a US sample
Business Administration, Management, and Operations | Human Resources Management
Organisational Behaviour and Human Resources
A Social Exchange Model of Subordinate's Trust in Supervisors. (2004). Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/2335