Alternative Dispute Resolution: A Business (and) Communication Strategy
This article presents an interview with Michael Landrum and Cynthia Waters, two attorneys concerning the application of alternative dispute resolution (ADR) as a business and communication strategy. Landrum is a founding partner of labor and employment law practice representing management Burk & Landrum. Waters, is an attorney and mediator. The two attorneys offered learning points and skills that must be taught to business students concerning managing disputes.
Business Communication Quarterly
Netzley, Michael A..
Alternative Dispute Resolution: A Business (and) Communication Strategy. (2001). Business Communication Quarterly. 64, (4), 83-89. Research Collection Lee Kong Chian School Of Business.
Available at: http://ink.library.smu.edu.sg/lkcsb_research/2121